LeLu’Blu
Privacy Policy
Le’LuBlu is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our online store, in compliance with the Australian Privacy Principles (APPs) and Australian Consumer Law.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide you with our products and services. This information may include:
• Personal Details: Name, address, email address, phone number.
• Payment Information: Credit card details or other payment information when you make a purchase.
• Account Information: Username, password, and preferences if you create an account on our website.
• Order History: Details of your purchases, including product selections and transaction history.
• Website Usage Information: Data on how you use our website, including IP address, browser type, and browsing behavior.
2. Use of Personal Information
We use your personal information for the following purposes:
• Order Processing: To fulfill and manage your orders, process payments, and deliver products.
• Customer Communication: To contact you regarding your order, respond to inquiries, and provide customer support.
• Marketing and Promotions: To send you information about promotions, offers, and updates, with your consent. You can opt-out of marketing communications at any time.
• Improving Our Services: To analyze customer behavior and preferences to improve our products, website, and customer service.
• Legal Compliance: To comply with legal obligations and protect our rights and the rights of our customers.
3. Sharing of Personal Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except as outlined below:
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These third parties are required to protect your information and use it only for the purpose of providing the services we request.
• Legal Obligations: We may disclose your information if required by law or to comply with a legal process, such as responding to a court order or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners or partners.
4. Security of Personal Information
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, or misuse. This includes:
• Encryption: We use SSL (Secure Socket Layer) technology to encrypt your personal and payment information during transmission.
• Access Controls: Access to your personal information is limited to employees and service providers who need it to perform their duties.
• Data Storage: We store your personal information on secure servers and take steps to protect it from unauthorized access.
5. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. If you wish to view, update, or delete your information, please contact us at [insert contact email]. We will respond to your request within a reasonable timeframe, in accordance with Australian Privacy Principles.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
7. International Data Transfers
As we may use service providers located outside Australia, your personal information may be transferred overseas. We ensure that any international transfer of data complies with Australian Privacy Principles and that adequate safeguards are in place to protect your information.
8. Marketing Communications
If you opt-in to receive marketing communications from Le’LuBlu, we may send you promotional materials via email, SMS, or other channels. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the message or contacting us directly.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
• Email: info@lelublu.com.au
